DULUX PAINTS' PROMISE TO THE CUSTOMER
The high standards of a Dulux Select decorator's work, combined with the proven quality of Dulux Products, enables Dulux Paints to underwrite and guarantee that painting and decorating work. This guarantee covers work carried out on domestic/residential dwelling places where AkzoNobel brand portfolio Trade products are used.
QUALITY OF WORKMANSHIP
Dulux Select decorators are skilled professionals whose abilities and skill - from the initial preparatory work to the final coat offer a high standard. And for peace of mind you can be certain that their work will comply with any of the relevant regulations, such as those laid down by the Health & Safety Executive.
QUALITY OF PRODUCTS
You can trust a Dulux Select decorator to use only good quality materials, which are appropriate for the job. A Dulux Select decorator will not skimp or take short cuts to keep his costs down. Remember - so that your Dulux Select decorator can provide you with a 24 month workmanship guarantee make sure that you specify AkzoNobel brand portfolio Trade Products.
NO HIDDEN COSTS - OR NASTY SURPRISES
All quotes or estimates will be given in writing, and will include a detailed specification of the work to be done. There will be no hidden costs - prices will be fully inclusive of VAT (if applicable), material, labour and clearing away of debris.
A FAIR AND COMPETITIVE PRICE
A Dulux Select decorator will quote you a fair and competitive price for the job. If you are comparing quotes make sure you compare like with like. Beware - a "better" price from another decorator may be at the expense of vital preparatory work, or may mean using lower quality materials, which could affect the final results and the durability of the work.
DULUX DEPOSIT PROTECTION SCHEME
You may be asked to make an advance payment to cover the cost of materials required for the work. If so, ask for a written receipt, itemising the brands and products this deposit covers.
If you have paid a deposit to cover the cost of Dulux Trade Products, the Dulux Deposit Protection Scheme automatically covers you. This means that in the unlikely event of insolvency of a Dulux Select decorator, you will not lose out - because on production of your original receipt, Dulux Trade will supply free of charge the materials for which the deposit was given. Dulux Trade Select will also put you in touch with an alternative Dulux Trade Select decorator who will complete the job at the previously agreed price.
ADVICE
Dulux Select decorators will be courteous and honest in all their dealings with you. They will give you only the best advice on any aspect of painting or decorating. If there are any shortcomings in your specification that you may not be aware of, your Dulux Select decorator will draw these to your attention.
Please note: in the unlikely event of the Dulux Select decorator's advice being declined or if he/she is asked to carry out work" in a way which, in their professional judgement, they believe will lead to a sub-standard result a Disclaimer Form will have to be completed by both parties taking the job outside the scope of the ICI Paints guarantee.
INSURANCE
All Dulux Select decorators carry adequate insurance cover, including public liability - so you won't have any extra worries if the unforeseen happens.
GOOD HOUSEKEEPING
Rest assured - a Dulux Select decorator won't leave your house a mess! All furniture, fixtures and surfaces not to be painted will be adequately protected. You house will be left clean and tidy, and any debris will be removed.
COMPLAINTS PROCEDURE, CONCILIATION AND ARBITRATION
There is a procedure in place for dealing with any complaints, should they arise. This procedure is managed by Dulux Paints. If a dispute occurs between a Dulux Select decorator and their customer in connection with decorating work carried out using Dulux Trade products, a meeting of conciliation supervised by a Dulux representative can be arranged. If conciliation fails, Dulux has made arrangements with the Chartered Institute of Arbitrators to provide members and their customers with an arbitration service. Both parties in the contract have the option at all times to commence legal proceedings should they wish to do so. here.
TERMS AND CONDITIONS
Scope of Guarantee
The Guarantee is available only for painting and decorating work on private residential premises in the UK which is carried out by an approved Dulux Select Decorator using the AkzoNobel brand portfolio: Dulux Trade, Sikkens, Glidden Trade, Hammerite, Cuprinol Trade and Polycell Trade. This Guarantee does not affect a homeowner's statutory rights.
If the scheme member defaults on their guarantee Dulux will ensure they complete the work to a satisfactory level. If this is not possible Dulux will make alternative arrangements by appointing another scheme member within the liability of the guarantee to complete the work.
Claims under Guarantee
Before making a claim under the guarantee the homeowner must first try to resolve the matter with the Dulux Select Decorator scheme member. Only where the matter has not been resolved to the homeowner's satisfaction should they contact the Dulux Select Decorators membership scheme office.
Tel: 0845 762 6990
Email: dulux.select@akzonobel.com
Address: Dulux Select Decorators, Freepost MID20389, Arnold, Nottingham NG5 1BR
Limit of Liability
The guarantee covers the amount by which the cost of remedying the defective work, when taken together with the cost of the work already done, exceeds the original price quoted for the work. Subject to this, the homeowner remains liable to pay the Dulux Select Decorator scheme member for the work carried out by the Dulux Select Decorator scheme member unless otherwise agreed.
Where the complaint refers to property or personal damage, Dulux will in the first instance ask the homeowner and their scheme member to pursue this through the scheme member's liability insurance. However, if for any reason this is not possible, Dulux will ask the homeowner to pursue the claim under their household insurance policy.
Under these circumstances Dulux will cover any excess payable and any additional cost the homeowner suffers due to an increase in their household insurance premium in the following twelve months. However, Dulux will not pay for any losses or costs that are not directly covered by the Terms and Conditions of this Guarantee.
The liability to Dulux under the Guarantee is capped at twice the invoiced cost of the work.
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